Frequently Asked Questions…

Who Qualifies to Use Everybody’s Family Fruit?

Families and everyone in our community!

What is Everybody’s Family Fruit and What Do We Do?

We are a produce distributor/grocer dedicated to offering the freshest and best prices around Arizona. We currently offer delivery, contactless pickups called your choice orders, and Combo Boxes to help provide a diverse line of products and services that try to meet the needs of the local people.

YOUR CHOICE PICKUP ORDER FAQS

What is a “your choice” pickup

Your choice pickup is an A LA CARTE order placed online to be picked up at our store.  

How can I order for pickup?

No account needed to order for pickup at our location. You select the items of your choice from our site, when it is open.

When can I order for pickup?

Our product list and inventory is constantly changing. We open the site as frequently as possible. Please watch our FB page for latest updates.

I placed an order for pickup, Now what?

Please arrive at the designated date and time you chose for your pickup order. When you arrive at Everybody’s Family Fruit to pick up your order please follow the designated arrows on the map below and park in one of our designated spots and STAY IN YOUR VEHICLE. One of our team members will get you checked in and we will get your produce loaded for you. Please write your full name on a sheet of paper to expedite the check in process.

Text us at: 602-715-8067 with the name on you order, your order number, the designated spot you parked in, and your car details. One of our crew members will bring your items out to you. STAY IN YOUR CAR! We are a contactless system. Once they have completed filling your trunk or backseat, they’ll let you know they’re done and that’s your queue to check over your items and verify everything correct (if anything is missing or incorrect, please call us and we will fix any discrepancies, DO NOT COME IN). Then, you can be on your way with your fresh fruits and vegetables!

  • Service Fee – $2.99
  • Order Minimum – $50.00
COMBO BOX FAQS

What is a Combo Box?

Combo Boxes are kits of random varieties of fresh fruits, vegetables, and sometimes even more. We fill up one of our “Combo Boxes” with as many items as possible to get you the most for your money. They are by far the best deal you can find and usually contain anywhere from 100% – 200% more value than you’d be paying for or what you would receive in a grocery store. Make no mistake, these boxes contain the same quality produce that we use in every other order, expect nothing less.

How do I order a Combo Box?

NO account needed to order a Combo Box. When there is a new Combo Box for order, we will post a link on our Facebook page. You can click that link and purchase there. We close the site when the box has sold out. **Please screenshot your order confirmation. Combo Box pickup days will be Saturdays 10:00 AM and Wednesdays TBD

How do I pickup my Combo Box?

You will show up at the designated time on the designated day. For example, if you ordered a box that said pickup Saturday *insert date*  10:00 AM to 11:00 AM, you will need to arrive in between those times.

* **Write FIRST & LAST NAME on a sheet of paper to show us during pickup. This helps expedite the process. When you arrive PLEASE STAY IN YOUR VEHICLE.
**Please make sure there is room in your vehicle for the boxes so our loaders do not have to move anything for you.
**Once you arrive to the loading station: Put your vehicle and in park, unlock it and pop your trunk.

What happens if I miss the Combo Box pickup?

You have a 2-hour window from the starting pickup time to arrive for your order. If you no show, your box will be donated. NO REFUNDS ON DONATED COMBO BOXES.

EBT FAQS

Do you accept EBT?

Yes we are able to take EBT/Cash Benefits/SNAP as a form of payment for your Everybody’s Family Fruit orders. At this time, EBT based orders can only be accepted by us during the times when our EBT module on our online shop is open.

What items are eligible for EBT?

Regardless of the EBT payment method, all items that are normally on our online shop will be available. However only certain items will be eligible depending on the payment method.

SNAP: Only certain items are available for purchase on our online shop using SNAP. Please check https://www.fns.usda.gov/snap/eligible-food-items to see a list of eligible items for purchase. Any item that has been added to your order that does not qualify under the SNAP guidelines will be removed from your order before the time of pickup.

Cash Benefits: If you are eligible for cash benefits via your EBT account, then all items are available for purchase on our store.

How do order?

To place an order make sure that our EBT module on our online store is open and currently taking orders. Click start an order and choose the available time that you would like to pick up. Choose your items — There is a $50.00 minimum for orders — enter your personal info, and submit your order. You may receive a call to confirm the details of your order.

How do I pickup my order?

Arrive at 8990 West Windsor Drive, Peoria, Arizona 85381 at your designated pick up time. When you arrive please have your name, order number, and EBT card ready. We will then take payment for your order and adjust any necessary items. After the transaction our warehouse crew will begin to assemble your order and bring it out to your vehicle as soon as possible.

Returns & EBT

Our return policy for orders using EBT are subject to the same guidelines as our other orders, however the original card used at the time of payment must be on site and physically swiped for the return of payment to occur.

All issues, problems, or complaints that you may have must be sent to info@everybodysfamilyfruit.com within 24 hours of receiving our product.

In the subject line include: Name on the order, and order number.

If you notify us of a problem beyond 24 hours of receiving your order, no credit, no coupon code, no action at all will be granted. There are WAY too many product handling variables that are in your control and out of ours once you are in possession to allow for that.

*Product Disclaimer: Typically, unless noted specifically with a brand, products may arrive as a different brand and container than in the photo pictured.

DELIVERY FAQS

What is a home delivery order?

Everybody’s Family Fruit offers a NO CONTACT delivered straight to your door service.

How do I order for home delivery?

You must have an active account to login and order for delivery. Any account you had before mid-March is no longer active.  To order visit our website https://orders.everybodysfamilyfruit.com/public/online?command=welcome.create login and order!

New customers and accounts?

If you’re a new customer looking for home delivery please go to our shop now page and click on “start your first order” under the delivery module. You will be able to place your order by selecting the items you would like and continuing to check out. After checking out you will be charged a temporary max delivery fee of $15.99 for your order, that will be adjusted to the appropriate rate. After your first order is placed we will contact you with the information you provided to retrieve the rest of your location details.

When can I expect my delivery?

Home deliveries window is 8:00 AM to 6:00 PM. We are unable to specify or give updates on exact delivery times at this moment.

Delivery system and expectations.

This is a NO CONTACT system however the driver is not permitted to leave your items without them being brought inside. The driver will arrive, unload your order at your door and ring the bell. At this moment please take your order inside. If there is no attempt to bring in your order, the driver will then call the number on file and wait 5 minutes. Again, if there is no acknowledgement from the customer, we will load your order back up and take it with us, the driver is not permitted to leave the items.

When can I order for home delivery?

Our product list and inventory is constantly changing. We open the site as frequently as possible. Please watch our FB page for latest updates.

Why can’t I login?

You will only be able to login when our site is open for ordering.

Can I place an order for a future date?

NO. If the site is closed, we are reconciling inventory and adding products.

I need to change where my items are being delivered. How do I change my address?

If an address change is required, please send us an email to info@everybodysfamilyfruit.com and include:

  • Your Full Name (the one associated with your account)
  • Phone Number
  • Your Current Address (for verification)
  • Your New Address (where you want your items to be delivered to now)

Please wait for email confirmation back before placing your order to assure that it has been updated.

Delivery rates and areas we deliver too.

Order minimums and Fees will be determined by city.

DELIVERY RATES & AREAS

This section is the breakdown for deliveries and rates. Each city that we currently deliver to will have a corresponding “Z” followed by a “#” that will translate to the delivery fee and order minimum.*

Delivery Rates and Minimums
Z1 – $5.99 Del. $75.00 Min.
Z2 – 10.99 Del. $100.00 Min.
Z3 – $15.99 Del. $150.00 Min.
Z4 – $15.99 Del. $200.00 Min.
AnthemZ1
Apache JunctionZ2
Avondale Z1
Black Canyon CityZ2
Buckeye Z1
Casa GrandeZ2
Cave Creek Z1
Chandler Z1
CoolidgeZ4 INACTIVE**
Crown KingZ3
El MirageZ1
Florence Z4
Fountain HillsZ2
Gilbert Z1
GlendaleZ1
GoodyearZ1
KirklandZ4 INACTIVE**
Lake Havasu CityZ3
LaveenZ2
Litchfield ParkZ1
MaricopaZ2
MesaZ1
New RiverZ2
Paradise ValleyZ1
ParkerZ3
PaysonZ4 INACTIVE**
Peoria Z1
PhoenixZ1
Queen CreekZ2
SalomeZ4 INACTIVE**
San Tan ValleyZ2
ScottsdaleZ1
Sun CityZ1
Sun City WestZ1
SurpriseZ1
TempeZ1
TollesonZ1
TonopahZ3
WaddellZ3
WickenburgZ3
WittmanZ3
YoungtownZ1

*All cities may NOT be available during the order delivery time. Depending on the day and internal routing conditions, delivery may only be active to select locations.

**Inactive cities are currently ones that we do not deliver to. We have attached the Z4 rate to these places but simply as a placeholder. Again, at this time we will not be delivering to these cities and apologize for the inconvenience.

Credits, Missing Items, and Quality Concerns.

All issues, problems, or complaints that you may have must be sent to info@everybodysfamilyfruit.com within 24 hours of receiving our product.

In the subject line include: Name on the order, and order number.

If you notify us of a problem beyond 24 hours of receiving your order, no credit, no coupon code, no action at all will be granted. There are WAY too many product handling variables that are in your control and out of ours once you are in possession to allow for that.

*Product Disclaimer: Typically, unless noted specifically with a brand, products may arrive as a different brand and container than in the photo pictured.

Credits

If you have a credit available that you would like applied to a new order, please place your new order like normal. Next, send us an email with the original order invoice number (where you got the credit), the amount of the credit, and the invoice number of the order you would like it applied to.

If you have received a discount code along with your credit, please apply that discount code during the ordering process under the time selection section.